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[EN: BRIEF] The AI trust gap, visual leadership, taboo topics, CEO blind spots, and the new People + Strategy journal

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EN:BRIEF
 
News and resources for senior HR executives.
 
 
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7 Ways to Close the AI Trust Gap with Your Employees
 
Both employees and leaders are approaching the new artificial intelligence age with a mix of curiosity and concern. To help ease the anxiety and close the AI trust gap on both sides, organizations need to lean into transparency and training. Here's how.
 
 
 
 
 
 
 
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Visual Leadership:
An Innovative Approach
to Leading Hybrid Teams
 
For most leaders, the ability to think and communicate visually is an untapped superpower. Here's how to leverage the power of visuals—and the Passion/Skill Matrix—to lead your team to higher levels of performance.
 
 
 
 
 
 
 
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Taboo Topics at Work:
5 Rules for Navigating
Thorny Conversations
 
When employees bring their "whole selves" to work, that can often result in uncomfortable conversations with co-workers and managers. A senior lecturer at Harvard Business School offers advice on how to thoughtfully manage discussions around sensitive topics, including politics, health and money.
 
 
 
 
 
 
 
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Leaders are everywhere.
They aren't just executives, managers, or people with teams. Leaders are found at every level of your organization. The Center for Creative Leadership has the training they need to realize their full potential.
SEE HOW
 
 
 
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CEO Blind Spots That Can Put the Company at Risk
 
Even the most well-intentioned leaders sometimes make bad decisions, often the result of a personality trait they can't see. Here are some real-life case studies of blind spots that resulted in major failures of leadership.
 
 
 
 
 
 
 
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Help Women Leaders Overcome Negative Self-Talk
 
The process of overcoming self-doubt and fear of failure doesn't have to begin and end with the individual. Here are three steps organizations can take to support their women leaders. 
 
 
 
 
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SPRING 2024 EDITION
 
Maximizing Human Intelligence in the AI Era
 
The explosion of generative artificial intelligence (GenAI) is providing an opportunity to accelerate our reimagination of work and the workplace. With an estimated 44 percent of work tasks in line to be automated or augmented by AI, the stakes are high.
    The Spring issue of the People + Strategy journal—available to members of the SHRM Executive Network—offers practical advice on designing a future of work that seamlessly merges artificial and human intelligence. Plus, you'll find fresh insights on succession planning, visual leadership, managing CEO transitions, and more.
 
 
 
 
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RECENT RESEARCH
 
 
How AI Is Affecting Recruiting and Hiring
 
 
 
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HR is using AI most
often in its recruiting
and L&D functions


In a January 2024 survey, 26 percent of HR professionals said their organizations currently use artificial intelligence to support HR-related processes. AI was used most often in HR as part of these activities: recruiting/interviewing/hiring (64 percent), learning and development (43 percent), performance management (25 percent) and productivity monitoring (10 percent).
 
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Generating job
descriptions is AI's
No. 1 recruiting task


Among organizations using AI to support recruiting and hiring, nearly two-thirds (65 percent) say they use the technology to help generate job descriptions. Other popular uses: Customize or target job postings to specific groups (42 percent), review or screen resumes (34 percent), communicate with applicants during process (33 percent) and automate candidate searches (33 percent).
 
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More than half of 
AI users say it improves
their time-to-hire


At organizations that use AI in their HR functions, more than half (52 percent) said the technology has reduced the amount of time it takes to fill open positions. Most of those HR professionals (45 percent) said AI only "somewhat" improved their time-to-hire, while 7 percent said their time-to-hire metric was "much better" due to their use of AI.
 
 
SOURCE: SHRM Research, Voice of Work Research Panel, a survey of 2,366 HR professionals, January 2024.
 
 
PODCAST PERSPECTIVE
Promoting Civility
in Retail: The Customer
Isn't Always Right 
 
The retail sector is ground zero for uncivil workplace behavior. In this recap of our April  People + Strategy podcast, discover how Dick's Sporting Goods used employee feedback to completely flip the way it trained managers and staff to deal with customer conflicts.
 
READ THE ARTICLE AND LISTEN TO THE PODCAST »
 
 
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JULIE LODGE-JARRETT
 
Chief People and Purpose Officer
Dick's Sporting Goods
 
 
"THAT ONE SMALL STEP PAID BIG DIVIDENDS TO CREATE GREATER CIVILITY WITHIN OUR STORES."
 
 
 
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