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[EN: BRIEF] Leaders share 6 tough decisions, hybrid culture ideas, the 'Big Stay' and new AI-HR research

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EN:BRIEF
 
News and resources for senior HR executives.
 
 
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6 Leaders Share Their Toughest Decisions—and the Lessons Learned
 
The SHRM Executive Network canvassed a collection of C-suite executives to discover the "fork-in-the-road" decisions that helped shape their companies and careers—and the wisdom they gained from those difficult calls.
 
 
 
 
 
 
 
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How to Be an Operationally Savvy HR Leader: 4 Steps
 
In the post-pandemic C-suite, HR leaders are expected to be strategic partners in solving the biggest issues facing their companies on a daily basis. Here are four things HR executives need to do to understand—and have an impact on—the operations side of the business.
 
 
 
 
 
 
 
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Creating a Thriving Office Culture in a Hybrid World
 
What can HR leaders do to creating a meaningful workplace culture in this era of hybrid work? Here are some thoughts and best practices from the CHROs at Mercedes-Benz, JLL and Kraft.
 
 
 
SHRM RESOURCE HUB PAGE:  RETURN TO OFFICE »
 
 
 
 
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The 'Big Stay' Isn't Going Away: Labor Market Stops Rewarding Job Hoppers
 
The final death knell of the Great Resignation has rung. Recent data shows that workers are now quitting their jobs at the same rate as in the six months that preceded the pandemic. A main reason: Workers who change jobs these days aren't as likely to be rewarded with pay gains.
 
 
 
 
 
 
 
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Women and the Awesome
Power of Connection
 
Anne Chow, the first woman of color to climb the ladder to CEO in AT&T's history, held 17 different roles in her 30 years at the company. From the allies and mentors who helped foster her growth, Chow has discovered three main truths about personal connectivity that drive success.
 
 
 
 
 
 
 
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RECENT RESEARCH
 
 
AI Is a Top Priority and a Top Concern for HR in 2024
 
 
 
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HR will boost
its spending on
technology in 2024

Among HR executives surveyed this fall, a full 97 percent said they intend to increase their HR-related technology spend in 2024, a 7 percent increase from 2023. Artificial intelligence and data are the highest priority technology investments, with 79 percent of CHROs planning to invest in those areas in 2024, a 10 percent increase from this year.
 
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AI is the focus, but
which departments
will benefit the most?

HR isn't funneling all those added AI investment dollars just to its function. In fact, HR leaders said the top AI investment priority in their organization is customer service (56 percent), followed by HR (45 percent) and finance (44 percent). That's because customer service is seen as an area that can reap quicker ROI from AI (and improve the quality of those jobs).

 
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Tech and AI also
top HR's list of
2024 concerns

When asked about their top concerns for 2024, CHROs cited the ability to adapt to advancements in technology innovations (such as AI) and concerns about security breaches. Those two are linked. Nearly half of organizations (48 percent) said they have extensively adopted AI tools and technology in recent years to improve cybersecurity.
 
 
SOURCE: ACCENTURE PULSE OF CHANGE SURVEY, SEPTEMBER 2023.
 
 
People + Strategy Podcast:
Andre Joyner on Diversity,
Talent Shortages and AI
 
In the December edition of the SHRM Executive Network's  People + Strategy podcast, Andre Joyner, the CHRO of JCPenney, discusses return-to-work issues, how his company is using diversity to navigate talent shortages and the nuances of an AI future.

LISTEN TO THE PODCAST »
 
 
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ANDRE JOYNER
 
CHRO, JCPenney
 
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TONY LEE
 
Vice President of Content, SHRM
 
 
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